Privacy Policy

This Privacy Policy explains how carflash.ai ("we", "us", or "our") collects, uses, and protects information in connection with our website, applications, and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We may collect and store the following categories of information:

• Account information: your name, email address, and account identifiers (for example, via our authentication provider).
• Usage information: logs of when you sign in, how many credits you use, and basic app activity such as uploads and processed jobs.
• Upload content: vehicle photos and related metadata (file names, sizes, formats) that you choose to upload to the Service.
• Support communications: messages you send to us (for example, via email).

Payment details such as credit card numbers are processed directly by our third-party payment processor (e.g., Stripe) and are not stored on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your uploads, generate Output, and manage your credits.
• Communicate with you about your account, transactions, and support requests.
• Monitor usage, troubleshoot issues, and improve performance, reliability, and features.
• Protect the Service from fraud, abuse, or security threats.

3. How We Share Information

We do not sell your personal information. We may share information in the following limited situations:

• Service providers: with vendors that help us operate the Service, such as hosting providers, authentication providers, analytics tools, and payment processors. They may only use your information as necessary to perform services on our behalf.
• Legal requirements: when we believe disclosure is required to comply with law, regulation, legal process, or governmental request, or to protect our rights or the safety of others.
• Business transfers: in connection with a merger, acquisition, or similar transaction, where your information may be transferred as part of the business assets.

4. Data Retention

We retain your account information, uploads, and related data for as long as your account is active or as needed to provide the Service. We may also retain certain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Security

We take reasonable technical and organizational measures to help protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices & Rights

Depending on your location, you may have certain rights over your personal information, such as the right to access, update, or delete your information, or to object to certain types of processing.

You can update some of your account details directly through your account settings. For other requests, you can contact us at privacy@carflash.ai.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after any changes means you accept the updated Policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

• General inquiries: info@carflash.ai
• Privacy-specific inquiries: privacy@carflash.ai